This policy explains what data Goddo collects, why, who can see it, how long we keep it, and how to delete it. It covers Goddo: the web app at goddo.kids (including Mars Mission) and the Goddo device. It is written to be read by parents, so we have kept it plain.
1. The short version
- Goddo is an AI, not a person, and it tells children so if they ask.
- We collect what Goddo needs to work: your account details, the child profile you create, and text transcripts of your child's conversations with Goddo. We do not store voice recordings.
- You can read your child's conversations and insights in your parent dashboard, and delete a child's data or your whole account yourself, any time, in Settings.
- A very small number of people at Goddo Labs can technically access account data. We only do so to provide support, investigate a safety concern, or fix a problem, and never out of curiosity.
- Conversations are processed by the AI providers named in section 7 so Goddo can reply and generate insights. Google, OpenAI and Anthropic do not use your child's data to train their AI, and neither do we. We do not sell data or show ads.
2. Who we are
Goddo is made by Goddo Labs Private Limited ("Goddo Labs", "we", "us"), a company registered in India. We are responsible for your family's data (the "data controller" or "data fiduciary"). For anything about privacy, email support@hellogoddo.com.
3. Goddo is for children, with a parent in charge
Goddo is made for children, including children under 13. Children cannot sign up on their own. A parent or legal guardian must create the account with Google sign-in, create each child profile, and agree to this policy before a child uses Goddo.
How we ask for your consent. Before you can add a child or start a call, Goddo shows you a short notice of what we collect, who processes it and what you control, and asks you to confirm that you are the child's parent or legal guardian and that you agree. We record your agreement (the version of the notice you saw, the date and time, and your browser) on your account. If we change this notice in a meaningful way, we ask you again. If you don't agree, you can sign out and we collect nothing about your child.
We only share your child's information with the providers needed to run Goddo (section 7). We never disclose it to anyone for advertising, for training AI, or for money, so there is no separate permission to give for that.
4. What we collect
About you (the parent)
- Your name, email address and account ID from Google sign-in.
- Your approximate location (city, country and an approximate position) estimated from your IP address when you sign up, used to pick the nearest voice server and show local prices and help resources.
- Your time zone, read from your browser, so our emails arrive at a sensible local time.
- Your plan and purchase history (plan type, price, currency, dates, and for monthly plans the subscription ID and renewal date). Card details are handled by our payment provider and never reach us.
- Your consent record (section 3), your email preferences, how you heard about Goddo if you choose to tell us, and an invite code if another parent invited you.
- Messages you send us through the help form or by email.
- Basic device and usage information, such as which devices are linked to your account and when you last signed in.
About your child (entered by you)
- The name or nickname you choose, date of birth, gender, avatar, the language they speak and any language they are learning.
- Optional details you add to personalise Goddo: likes, dislikes, and guidance such as topics to include or avoid.
- An optional 4-digit PIN, and the IDs of devices you link to their profile.
When your child talks to Goddo
- Voice audio is streamed to our voice servers and AI providers in real time so Goddo can understand and reply. It is not recorded or stored by Goddo.
- Text transcripts of what your child says and what Goddo replies, with timestamps.
- Information our systems generate from those conversations: insights (such as interests, mood, questions and things that may need your attention), daily journal summaries for you, and a short memory so Goddo can remember things between conversations.
- Call minutes and call counts, used for plans and limits.
- If our safety review flags a conversation (section 6), a record of the flagged lines and the email we sent you.
We don't collect your child's precise location, photos, contacts or voice recordings, and Goddo has no ads, feeds or chat with other users.
5. How we use it
- To run Goddo: understand your child, reply in the right language, remember past conversations, and apply the guidance you set.
- To show you your child's conversations, insights and journals in your dashboard.
- To send you service emails: your welcome email, safety alerts, plan and payment emails, account deletion confirmations, and a weekly note on Sundays about what your child talked about. You can unsubscribe from the weekly note with one click; safety alerts and payment emails can't be turned off while you have an account.
- To manage your plan and process payments.
- To keep Goddo secure, answer your support requests, fix problems, and understand overall usage so we can improve the product.
We do not use your child's data for advertising, we do not sell or rent it, and we do not use it to build profiles for anyone else.
6. Goddo is an AI, and how it handles safety
- An AI, not a person. Goddo is an AI friend made by Goddo Labs. If a child asks whether Goddo is real or a person, it answers honestly. Goddo can be wrong, and it is not a substitute for a parent, teacher, doctor or therapist.
- In the conversation. If a child says they want to hurt themselves, that someone is hurting them, or that they want to seriously hurt someone, Goddo is instructed to stay calm and kind, believe them, never promise to keep it secret, and encourage them to tell a parent or another trusted grown-up straight away (or find a grown-up immediately if they are in danger now). It does not ask for details or try to handle it alone.
- After the conversation: safety alerts. After each conversation, two separate AI checks review it. The first looks for serious concerns (self-harm, someone hurting your child, or your child wanting to seriously hurt someone), allowing for how young children's speech can be misheard. The second double-checks anything flagged. Only if both agree do we email you the relevant lines, suggestions, and helplines for your country.
- Healthy use. Goddo never cuts a call short, but after about 35 minutes it suggests a break (and keeps suggesting one every 15 minutes), reminding your child it's an AI friend. If your child has already talked for an hour that day, it suggests a break sooner. If your child talks with Goddo for more than an hour a day on average, we let you know in the weekly email and on your dashboard.
- Best effort. Safety alerts can miss things or misread a moment. They are not a substitute for your supervision or for emergency services. If a child may be in danger, contact your local emergency number.
7. Who processes your data
We use these service providers to run Goddo. They process data on our behalf, only to provide their service to us, under their own contractual security and confidentiality terms:
- Google (Firebase and Google Cloud): sign-in, our database, and background processing.
- Google (Gemini API): the live voice conversation with Goddo. When your child asks something that needs up-to-date facts, Goddo may run a Google Search for it.
- Anthropic (Claude): the after-call safety review and the weekly note to parents, and a backup for insights, journals and memories if OpenAI is unavailable.
- OpenAI: generating insights, journals and memories from conversation transcripts, the conversation in Mars Mission, and a backup for the safety review and weekly note if Anthropic is unavailable.
- Deepgram: speech recognition and voices in Mars Mission only.
- DigitalOcean: the voice servers (in India, the United States, the United Kingdom and Australia).
- Vercel: hosting the goddo.kids website, and privacy-friendly page analytics that do not use cookies.
- Resend: sending emails.
- Dodo Payments: processing payments. Dodo Payments acts as the merchant of record and handles your payment details.
- ipapi.co and ip-api.com: estimating your approximate location from your IP address at sign-up.
- DiceBear: drawing cartoon avatars. It receives a random code, never your child's name.
No AI training. We use Google's Gemini API on a paid plan and OpenAI's and Anthropic's business APIs. Under their terms, none of them uses the data we send to train or improve their models. They may keep it for a limited time to detect abuse, then delete it. Goddo Labs does not use your child's conversations to train AI models.
Our providers and servers are located in several countries, including the United States and India, so your data may be processed outside the country you live in. Where the law requires it, we rely on our providers' standard contractual protections for these transfers.
8. Who at Goddo Labs can see your data
Your child's conversations, insights and journals are shown in your parent dashboard and to no other user. If more than one parent account is linked to the same child (for example through a shared Goddo device), each of those parents can see that child's data. Inside Goddo Labs, access to account data is limited to a very small number of authorised people. We only look at a specific family's data when we need to: to answer a support request from you, to investigate a safety alert or a report of misuse, to fix a technical problem, or when the law requires it.
9. When we share data
Apart from the service providers above, we share personal data only if the law requires it, to protect a child or another person from serious harm, or as part of a merger or sale of our business (in which case this policy would continue to apply to your data).
10. How long we keep it
We keep children's data only as long as it is needed to provide Goddo to your family:
- Voice audio: not stored. It is processed in real time during the call.
- Child profile, conversation transcripts, insights, journals, memories and safety alert records: kept while the child's profile exists, so Goddo can remember your child and you can look back. They are deleted when you delete the child or your account.
- Your account details, consent record and email preferences: kept while your account exists, and deleted when you delete it.
- Payment records: kept for as long as tax and accounting law requires, even after you delete your account.
- Unused accounts: if your account isn't used for 18 months (no sign-ins and no calls from your children), we'll email you a warning; if it stays unused, we delete the account and all your children's data at 24 months, at least 30 days after that warning, unless you have an active paid plan.
- Copies at our AI providers: kept only for their limited abuse-monitoring period (section 7), then deleted by them.
When you delete a child or your account in Settings, we delete that data from our database straight away and email you a confirmation. Anything left in our providers' short-term logs or backups is removed on their normal schedule, within 30 days.
11. Your choices and rights
- See and edit your child's profile and read their conversations and insights in your dashboard.
- Delete a child's data, or your whole account, yourself at any time in Settings.
- Ask us for a copy of your child's data, or to correct it.
- Withdraw your consent at any time, using the link in the consent emails we send you or by deleting your child's data in Settings (or asking us to). After you withdraw, Goddo won't take calls for your child until you agree again. Withdrawing doesn't affect what happened before.
- Unsubscribe from the weekly note with one click from any weekly email.
- If you live in India, you can also nominate someone to exercise these rights for you if you die or become unable to, and complain to the Data Protection Board of India. If you live in the UK or the EU, you can complain to the Information Commissioner's Office (UK) or your local data protection authority.
For anything you can't do in the app, email support@hellogoddo.com from the email address on your account. We reply within 30 days, and may need to confirm you are the account holder first.
Grievance contact. If you are unhappy with how we handled your data or a request, write to our grievance officer, Pras Devadoss, at pras@hellogoddo.com. We aim to resolve grievances within 30 days.
12. Security
- Data is encrypted in transit and stored with Google Cloud, which encrypts it at rest.
- Database rules ensure each family can only read its own children's data, and fields like plans and usage can only be changed by our servers.
- Account access is protected by Google sign-in. Deleting a child or an account requires a fresh Google sign-in, and parents can add a PIN to a child's profile.
- Inside Goddo Labs, access is limited to a very small number of authorised people, and we only work with providers that are bound to keep data secure and confidential.
No system is perfectly secure, but we work to protect your data, review our safeguards regularly, and will tell you (and the authorities, where required) if a breach affects your data.
13. Changes to this policy
If we make a meaningful change to how we handle your child's data, we will update this page and email you before the change takes effect, and ask for your consent again where the law requires.
14. Contact
Questions, requests or concerns: support@hellogoddo.com. Goddo Labs Private Limited, India.